WIG & LACE QUESTIONS

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WIG & LACE QUESTIONS *

Are the wigs Glue less?
Some wigs are glueless while others may
require adhesive depending on the style and fit.

Do your wigs come pre-plucked?
Select wigs may come lightly pre-plucked. Product descriptions will include those details.

How do I choose the right wig size?
Most wigs come with adjustable straps and fit average head sizes comfortably.
You can also order specific sizes coming in
small, medium & large

What lace types do you offer?
We offer closures, frontals, HD lace, and transparent lace options depending on the product.

  • Orders are processed within 1-2 business days. Standard US Shipping typically arrives within 3-5 business days after processing.

  • Currently, we only ship within the United States.

  • Yes! Tracking information is emailed once your order ships.

  • Yes! Our collections are made with premium-quality human hair for a natural look and long-lasting wear.

  • Yes! All of our 100% Human hair products can be colored or customized by a stylist.

  • With proper care, our hair can last several months or longer depending on maintenance and frequency of wear.

  • Minimal shedding is normal with any hair extensions. Proper care helps reduce shedding and tangling.

  • Yes. Human hair can be curled, flat ironed, and styled with heat. Always use a heat protectant.

Your Questions, Answered

  • We accept major debit cards, credit cards, and secure online payment options at checkout.

  • Yes. Our checkout system uses encrypted secure payment processing.

  • Yes. Contact us directly for wholesale inquiries and large-volume orders.

Payment & Orders

brand trust & luxury feel

  • Ebony Jadeite combines luxury-quality hair with affordable pricing, giving customers premium beauty without premium markups.

  • Yes. We offer products for both beginners and experienced wig wearers.

  • Yes. Follow our social media and blog for maintenance tips, styling ideas, and product care guides.

RETURN POLICY

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges once the product packaging has been opened or tampered with.

Exceptions
We will only review requests if:

You received the wrong item

To be eligible:

Hair must be unused

Packaging must remain sealed and intact

Requests must be submitted within 48 hours of delivery to:
info@ebonyjadeite.beauty

REFUND POLICY

Please review your order carefully before submitting.

- No order changes are allowed once the order is placed

- No cancellations are permitted after checkout

We begin processing orders immediately
to ensure fast delivery.

Ebony Jadeite maintains a strict no refund policy.

All purchases are considered final due to hygiene and product integrity standards.

Refunds will only be considered if:

- The wrong item was sent and verified by our team

If approved, refunds will be issued to the original payment method within 5–10 business days.

TERMS OF SERVICE

By purchasing from Ebony Jadeite, you agree to the following terms:

All products are sold as described

Results may vary based on individual care and maintenance

Ebony Jadeite is not responsible for misuse, improper installation, or damage after delivery

Prices and policies are subject to change without notice

Use of this website constitutes agreement to all policies listed.

SHIPPING POLICY

At Ebony Jadeite, we are committed to delivering
premium-quality human hair with speed and care.

Processing Time

All orders are processed within 1–2 business days.
Orders are not processed on weekends or holidays.

Shipping Time

Once processed, orders are delivered within
3–5 business days.

Shipping Location

We currently ship within the United States only.

Tracking Information‍ ‍

Once your order has shipped, you will receive
a confirmation email with tracking details.

Delays

While we strive to meet all delivery timelines,
Ebony Jadeite is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

PRIVACY POLICY

Ebony Jadeite respects your privacy.

We collect personal information such as
name, email, shipping address, and payment details
solely to process your orders.

Your information will:

Never be sold or shared with third parties

Only be used for order fulfillment and communication

By using our site, you consent to our privacy practices.

HAIR CARE & PRODUCT DISCLAIMER

All Ebony Jadeite hair products are made from 100% human hair.

To maintain quality and longevity:

- Use sulfate-free products

- Avoid excessive heat without protection

- Proper maintenance is required

We are not responsible for:

- Damage due to improper care

- Chemical processing (bleaching, dyeing, etc.)

- Installation errors

Proper care ensures the best luxury experience from your hair.

Intellectual Property & Content Protection Policy

All content displayed on this website, including but not limited to logos, branding, product names, images, videos, graphics, text, designs, descriptions, marketing materials, and website layout, is the exclusive property of Ebony Jadeite Beauty and is protected under applicable copyright, trademark, and intellectual property laws.

No person, company, or organization may copy, reproduce, republish, distribute, modify, display, sell, use, or exploit any material from this website without prior written consent from Ebony Jadeite Beauty.

Unauthorized use, duplication, imitation, or theft of any website content or brand material may result in legal action, including claims for monetary damages, injunctive relief, attorney’s fees, and any other remedies available under state and federal law.

Ebony Jadeite Beauty actively monitors and protects its intellectual property rights.

By accessing this website, you agree to comply with all applicable intellectual property laws and restrictions.